Description

Customer-focused customer service professional with strong in-bound and out-bound call center experience. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
? Deliver world class customer service and build customer satisfaction and loyalty.
? Provide effective and timely resolution of a range of customer inquiries.
? Strive for one-call resolution of customer issues.
? Complete ongoing training to stay abreast of product, service and policy changes.
? Strike a positive and cooperative tone with both customers and coworkers.
? Demonstrate best judgment in the disbursement of adjustments and credits.
? Increase the customer experience